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There are two options you can use to update your existing payment method. 1.    Log in to your customer portal.2.    Head to the Subscriptions tab3.    Click the Address & payment details tab and s...

1.    Log in to your customer portal. 2.    Head to the Subscriptions tab 3.    Click the Address & payment details tab.   4.    Click Edit your details, then input your updated email address and ...

We strive to process orders within 1-2 working days, and then deliver within a further 1-2 working days.  After placing your order you should receive a confirmation email from us. Once your order h...

If you believe you placed an order but didn't get the confirmation email, something likely went wrong, and the order was not placed. Sometimes a pending charge may show in your bank account, but no...

We're sorry to hear your recent renewal had an issue. There are multiple reasons your payment may have failed, so match up the error message you see with the options below to find your fix: The pos...

Yes! You can freeze our wet food trays, pawfect for turning into pet ice lollies or for portioning into smaller amounts. This can extend the shelf life by up to 3 months past the best before date s...

Looking for a specific ingredient? On each product page, you'll find the ingredients, nutritional and analytical information midway down the page in 3 drop-down boxes. For example, our Chicken Dry ...

Slippery elm is the super ingredient we use in all our wet food and treats. It's a natural prebiotic, derived from the inner bark of an Elm tree, that's well-renowned for its tummy-soothing and gut...

We all know how our furry friends usually devour their meals with unmatched enthusiasm, so it can be a bit alarming when your pooch turns their nose up at dinner. But worry not! In this guide, we'r...

Our calcium contents can be found under the analytical information section on the product page. For example, our Chicken Dry Cat Food: