Help! My payment has failed on my recent subscription renewal

We're sorry to hear your recent renewal had an issue. There are multiple reasons your payment may have failed, so match up the error message you see with the below options to find your fix.

The postcode that you supplied failed validation. This error occurs when the billing address you provided does not match the details associated with your chosen payment method. To resolve this, please double-check the billing address on your account and ensure it matches the details on file with your payment provider. If the issue persists, you may need to contact your bank or payment provider to update your information. Once your details have been updated, please do let us know and we can retry the payment on our end.

Insufficient funds. If your payment does have sufficient funds, this could be an error so please let us know once you've checked your account and we can retry the payment. If you continue to face issues, it may be that your bank has put a restriction on your account and you will need to contact them to resolve this.  

The billing address doesn’t match the payment details.When the billing address provided during the checkout process doesn't match the address associated with your payment method, it can result in a declined transaction for security reasons. To resolve this issue, please review the billing address you have entered and ensure it corresponds exactly to the address associated with your payment method. If you need to update your billing address, you can do so in your account settings before retrying the payment. In some cases, you might want to use a different billing address for your online transactions than your shipping address. If this is the case, please contact your bank or payment provider to add the shipping address as an authorized alternate billing address. Once this is done, you can proceed with the payment, and it should go through successfully.

After you have updated your payment method, we will automatically retry the payment a day later.

We will only retry a payment a certain number of times, after which your subscription will be closed due to the max retried limit being reached.